Support
Contact Oyu
Email info@oyu-app.com for help with your account, loading artwork, creating ornaments, export or privacy. Developer: Beknazar Karin. Include your app version, iOS version, a short description and steps to reproduce. Screenshots are optional; remove private information. Never send your password or authentication tokens.
Artwork is not loading
Check your internet connection and reopen Oyu. The catalogue and files are delivered from online services. If the issue persists, send the ornament name and approximate time of the error to support. Do not delete the app while work has not finished synchronising.
Saved work and account access
Use the same email/account to access saved work on another device. Wait for saving to finish before closing the app. If you cannot sign in, contact support from the account email; ownership verification may be required. Support will not ask you to email your password.
Export and photo permissions
Choose the export action in the editor. If saving to Photos fails, review Oyu’s photo-library permission in iOS Settings. Exported files and files shared with other apps are managed separately from your Oyu account.
Delete your account
In Oyu, open Settings → Account → Delete account, read the warning and confirm. See the Account deletion page for what is removed. If you cannot access the app, contact info@oyu-app.com from the account email.
Subscriptions and rights
If you have an Apple subscription, manage or cancel it in Apple account settings. Contact us for questions about catalogue rights or to report a problem. Privacy, Terms and Account deletion pages are accessible without signing in.